Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:
- Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
- A manic episode (racing thoughts, little need for sleep, and taking big risks)
- A severe eating disorder that needs medical care
- A serious risk of harming yourself or someone else
Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.
If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.
If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.
Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.