Medicare bulk-billed psychology online

Frequently asked questions

• Is telehealth right for me if I'm having a mental health crisis?

  Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:

  • Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
  • A manic episode (racing thoughts, little need for sleep, and taking big risks)
  • A severe eating disorder that needs medical care
  • A serious risk of harming yourself or someone else

  Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.

  If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.

  If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.

  Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.

• Do I need a Medicare card?

  Medicare can help fund up to 10 psychology sessions per calendar year.

  For a Medicare bulk-billed appointment, you need to provide your Medicare card number. You can find it through myGov if you do not have the physical card.

• Can I get bulk-billed psychology?

  Yes. Someone Health offers bulk billing for up to 10 psychology sessions per calendar year.

  Australian Medicare card holders with a GP referral and mental health treatment plan can access bulk-billed psychology sessions. Psychologist choice and availability may be more limited, but the quality of care is the same.

• Do you have face-to-face appointments?

  Someone Health psychology sessions are online only.

  All appointments are held by secure video with registered Australian psychologists.

• How much does each session cost?

  It depends on how your sessions are funded.

  Bulk-billed Medicare sessions cost $0 for eligible Medicare card holders, for up to 10 sessions per calendar year. Self-funded sessions are $137 (general psychologist) or $182 (clinical psychologist). NDIS and DVA options are also available; see our pricing page for details.

• How long does it take to see a psychologist?

  Check current appointment availability online.

  Appointment availability varies by psychologist and funding option. Browse our psychologist directory to see current appointment times.