Financial assistance for those who need it

Frequently asked questions

• Is telehealth right for me if I'm having a mental health crisis?

  Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:

  • Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
  • A manic episode (racing thoughts, little need for sleep, and taking big risks)
  • A severe eating disorder that needs medical care
  • A serious risk of harming yourself or someone else

  Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.

  If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.

  If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.

  Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.

• Do I need a Medicare card?

  Medicare can help you fund up to 10 psychology sessions per calendar year.

  If you want a Medicare bulk-billed session, we need your Medicare number. We don’t need the physical card, but you will need to supply your Medicare card number. If you’ve lost your card or forgotten your number, you can jump onto MyGov to find your details.

• Can I get bulk-billed psychology?

  Yes. Someone Health offers bulk billing for up to 10 psychology sessions per calendar year.

  If you are an Australian Medicare card holder, you can access bulk-billed psychology sessions with Someone Health. While psychologist choice and availability may be more limited, the quality of care is the same for all of our services.

• How long can I use Someone Health for?

  The length of time that you seek help from a psychologist will depend on your individual needs. Your treatment plan is something to discuss with your GP and your psychologist. Some experience the greatest benefits within a few weeks of regular sessions, while others have a longer journey.

  There is no limit on how long you can see your Someone Health psychologist. After using your Medicare-subsidised sessions for the calendar year (up to 10), you can keep seeing your psychologist as a self-funded session.

• When will my card be charged?

  If you have a Medicare bulk-billed, NDIS or DVA appointment, your card will only be charged if you cancel or do not turn up to your appointment, as per our cancellation policy.

  You pay when you book online. If our team books a private session for you, your saved card is charged 24 hours before the appointment.

• Do you have face-to-face appointments?

  Someone Health psychology sessions are only online.

  We are a 100% telehealth provider offering video appointments with registered psychologists located in Australia. You can conveniently access professional mental health support from wherever you are.