Refer your patients to an online psychologist

Frequently asked questions

• Is telehealth right for me if I'm having a mental health crisis?

  Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:

  • Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
  • A manic episode (racing thoughts, little need for sleep, and taking big risks)
  • A severe eating disorder that needs medical care
  • A serious risk of harming yourself or someone else

  Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.

  If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.

  If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.

  Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.

• How long does it take to see a psychologist?

  It depends on the psychologist you choose and how your sessions are funded.

  Once you have signed up and we have verified your details, you can choose a psychologist and book a time that suits you. Availability varies by psychologist and funding option, and Find a psychologist shows each psychologist's next available appointment.

• Do you have face-to-face appointments?

  Someone Health psychology sessions are only online.

  We are a 100% telehealth provider offering video appointments with registered psychologists located in Australia. You can conveniently access professional mental health support from wherever you are.

• Is online therapy as effective as in-person therapy?

  Research shows online and face-to-face therapy can be equally effective.

  Yes. Studies (like this one) have shown online therapy is just as effective as face-to-face therapy. Similarly, research (like this one) demonstrates the importance of being able to quickly access care when needed.

• Are all your psychologists registered?

  Australia has regulatory bodies to ensure we maintain consistent and high standards across the psychology profession.

  Yes. They are registered with the Psychology Board of Australia (PsyBA), listed with the Australian Health Practitioner Regulation Agency (Ahpra), and individually selected and monitored by Someone Health's expert clinical team.

• How much does each session cost?

  At Someone Health, affordability is our priority.

  Medicare card holders with a GP referral and Mental Health Treatment Plan can access up to 10 bulk-billed sessions per calendar year with $0 to pay.

  If you are self-funding your appointments, the fee is $137 (general psychologist) or $182 (clinical psychologist). There's no card or bank processing fee.

  For those covered by DVA or NDIS, there's $0 to pay.

  Workers' compensation appointments are provided by our sister brand, Online Psychologists Australia. Someone Health doesn't take new workers' compensation referrals.

  See our pricing page for more detail.

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