NDIS psychologists

Frequently asked questions

• Is telehealth right for me if I'm having a mental health crisis?

  Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:

  • Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
  • A manic episode (racing thoughts, little need for sleep, and taking big risks)
  • A severe eating disorder that needs medical care
  • A serious risk of harming yourself or someone else

  Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.

  If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.

  If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.

  Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.

• What is the NDIS?

  The NDIS is the Australian Government's National Disability Insurance Scheme.

  If your NDIS plan includes psychology services, you can use it to see a Someone Health psychologist. We support self-managed and plan-managed participants.

• What if I need more sessions than my funding covers?

  You can keep seeing your psychologist through Medicare or by self-funding your sessions.

  With a GP referral and mental health treatment plan, Medicare subsidises up to 10 sessions per calendar year. Ask your psychologist or email [email protected] and we'll help you move across.

• Can carers see your psychologists?

  Yes. Carers can book through Medicare or by self-funding their sessions.

  Caring for someone with a disability, illness or injury can be rewarding and emotionally demanding. Our psychologists can help carers look after their own mental health.

• Do I need to install any apps?

  No. All sessions are held online through your web browser.

  You can join from any device with a camera and a good internet connection. Our video platform is built for healthcare and keeps your session secure.

• Is online therapy as effective as in-person therapy?

  Research suggests online therapy can be as effective as face-to-face therapy for many people.

  A study published in the Journal of Affective Disorders found online therapy can be as effective as face-to-face therapy. Other research in Nature Mental Health (2023) highlights the value of being able to access care when you need it.