Online psychology, bulk-billed by Medicare.

Frequently asked questions

• Is telehealth right for me if I'm having a mental health crisis?

  Telehealth works well for mild to moderate mental health concerns. It is not designed for a mental health crisis or an acute episode. Some examples are:

  • Psychosis (losing touch with reality, or having thoughts and beliefs that are not based in reality)
  • A manic episode (racing thoughts, little need for sleep, and taking big risks)
  • A severe eating disorder that needs medical care
  • A serious risk of harming yourself or someone else

  Because we are a telehealth service, we cannot manage these situations safely. If you are in crisis, please get help in person.

  If you are having thoughts of suicide and need urgent support, see your GP. They can assess you and refer you to the right in-person service.

  If you feel at risk of acting on these thoughts, or you cannot keep yourself safe, call 000 or go to your nearest emergency department. You can also call Lifeline any time on 13 11 14.

  Once you are safe and you have the support you need in person, we welcome you to book with us for ongoing care.

• Do I need a Medicare card?

  Medicare can help you fund up to 10 psychology sessions per calendar year.

  If you want a Medicare bulk-billed appointment, we need your Medicare number. We don’t need the physical card, but you will need to supply your Medicare card number. If you’ve lost your card or forgotten your number, you can jump onto MyGov to find your details.

• Why do I need a GP referral?

  All Medicare-subsidised appointments require a referral and a Mental Health Treatment Plan (MHTP).

  A referral is a letter from your doctor to a specialist healthcare professional, like a psychologist, to outline the services you need. Your MHTP is a more detailed document with your personal information, an assessment and your goals for treatment. This is required for bulk-billed psychology sessions in Australia.

• What happens after I use my 10 Medicare-subsidised sessions?

  If you’d like to continue with your psychologist, you can keep seeing them as a self-funded session. Alternatively, your Medicare sessions reset each calendar year, so you can access up to 10 subsidised sessions again the next year.

• Why do you need my payment details?

  If you have a Medicare bulk-billed, NDIS or DVA appointment, your card will only be charged if you cancel or do not turn up to your appointment, as per our cancellation policy.

  You pay when you book online. If our team books a private session for you, your saved card is charged 24 hours before the appointment.