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Search 124 answers about booking, Medicare, fees and your appointments.
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- 17 articles
Managing my appointments
Booking, changing and cancelling appointments.
- How do I sign up or register for Someone Health?
- Where do I send my referral and Mental Health Treatment Plan?
- How do I update my phone number?
- 12 articles
Attending my appointment
Everything you need to get online with your psychologist.
View all - 12 articles
Fees and payments
What sessions cost, when your card is charged and the fees that may apply.
- Can I get bulk-billed psychology?
- How much does each session cost?
- Why do I need to provide my credit card details?
- 11 articles
Medicare
How Medicare can help fund your psychology sessions.
- Do I need to be a concession card holder to access bulk billing?
- What is a referral and an MHTP? Do I need them before booking an appointment?
- What is a Medicare reference number?
- 5 articles
Referrals and GP appointments
Getting, keeping and renewing your GP referral and treatment plan.
- What if I've lost my Mental Health Treatment Plan?
- How long will it take to get a Mental Health Treatment Plan?
- How long do I have to use my Mental Health Treatment Plan?
- 5 articles
Managing my account
Signing in, resetting your password and updating your details.
- How do I switch or change psychologists?
- I can't log in. How do I reset my password?
- How do I update my personal information?
- 10 articles
Our new booking system
Since 27 July 2026 your bookings, records and reminders live in our new booking system and patient portal. Here's what changed.
View all - 9 articles
Our psychologists
Who our psychologists are, how we choose them and how to pick the right one.
- Are all your psychologists registered?
- How do you ensure the quality of your clinicians?
- Do your clinicians receive ongoing training?
- 21 articles
About Someone Health
Our service, how to reach us, and how we keep you safe.
- How long does it take to see a psychologist?
- Is Someone Health the right fit for me?
- How old do I have to be to use Someone Health?
- 22 articles
About psychology
What therapy involves and how to get the most out of it.
- How will I know the therapy is working for me?
- What is the difference between a general and clinical psychologist?
- Can a psychologist prescribe medication?
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