Fees and payments
What sessions cost, when your card is charged and the fees that may apply.
12 articles
- Can I get bulk-billed psychology?Yes. Someone Health offers bulk billing for up to 10 psychology sessions per calendar year.
- How much does each session cost?The cost of your session depends on the service you choose.
- Why do I need to provide my credit card details?If you don't show up to your appointment we'll charge you $100 to compensate your psychologist for their time.
- Do you charge a card processing fee?No. The price shown when you book is the amount charged to your card.
- Am I eligible to access Someone Health telehealth psychology services at a reduced cost?Yes, you can get up to 10 Medicare bulk-billed sessions per calendar year.
- What payment methods do you accept?We securely store your credit or debit card in your profile for any charges that may be required.
- Do you accept private health insurance?Please speak to your private health insurer about your level of cover to see whether you're eligible to claim some of the cost of each psychology session.
- How much is a psychology session?We mostly offer bulk-billed sessions, but self-funded and DVA sessions are also available.
- What services may incur additional fees?Reports, letters and some other services are not covered by Medicare and may cost extra.
- When will my bank card be charged?Private sessions are paid when you book. Otherwise your card is only charged for no-shows and late changes.
- Why was I charged for a private session, and can I get a refund?Sessions are charged privately if we don't have your Medicare details, you have no Medicare sessions left, or your GP referral wasn't approved 24 hours before your appointment.
- Where can I find my invoices and receipts, and how do I pay one?Your invoices and receipts are on your Billing page. Pay an outstanding invoice using the Pay now link in the invoice email.
Still need help?
Our support team can help with bookings, payments and anything else you can't find here.