Where can I find my invoices and receipts, and how do I pay one?

Finding your invoices

1. Log in.
2. Select Billing.
3. Your invoices are listed with their date, type and status. Select View to open one.

Any unpaid amount shows as owing.

Paying an outstanding invoice

Each invoice we email you includes a Pay now button. Select it to pay by card. If you can't find the email, contact [email protected] and we'll send it again.

Adding a new card to your account doesn't automatically pay older invoices. Use the Pay now link on each invoice.

If you have an unpaid late cancellation fee, you won't be able to book again until it's paid.

Why do I have several charges?

Each appointment or fee has its own invoice, so you might see several charges on the same day, for example a private session and a late cancellation fee. Check your Billing page to match each charge to an invoice.

If you think you've been charged twice for the same thing, email [email protected] with the dates and amounts.

I paid in the old system but it shows as owing

If you paid an invoice before we moved to Swift, our new patient system, it may still show as owing. Email [email protected] with your receipt or bank statement and we'll fix it.

Claiming from your health fund

For private sessions, give your paid invoice to your health fund. See do you accept private health insurance?