Our new booking system
Since 27 July 2026 your bookings, records and reminders live in our new booking system and patient portal. Here's what changed.
10 articles
- What is the new booking system?Since 27 July 2026, Someone Health has used a new booking system and patient portal.
- Do I need a new login?If you have an existing Someone Health account, your account has already been moved to the new system.
- Why do I have to create a new password?Passwords cannot be transferred between systems.
- Are my appointments saved? Will they change?What happens to appointments made before 27 July 2026?
- Can I cancel or reschedule my appointment?Yes. You can manage all your appointments in one place once you set a password.
- Why do I need to re-verify my phone number and email?We will need to confirm that we’ve matched you to the right record and that no one else can claim your account during the changeover.
- Why do I still need to provide my credit card details?A $100 fee will apply if you miss your appointment with less than 24 hours’ notice.
- What happens to my Medicare, referral and Mental Health Treatment Plan details?Your records and documents are carried across.
- Is my personal information safe?Yes. Your information was transferred securely and is handled in accordance with Australian privacy laws.
- Where is my information stored?Your records are stored in Australia, on servers based in Sydney.
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