About Someone Health
Our service, how to reach us, and how we keep you safe.
21 articles
Our service
- How long does it take to see a psychologist?Availability varies by psychologist and funding option. You can see each psychologist's available times when you book online.
- Is Someone Health the right fit for me?Someone Health suits people looking for online support with everyday mental health concerns.
- How old do I have to be to use Someone Health?We offer therapy for young people aged 13–17, with a parent or guardian's consent.
- Do you offer psychology services for children?Someone Health provides psychology services for young people and adults.
- Do you have face-to-face appointments?Someone Health psychology sessions are only available online.
- What if I don’t want a video consult? Can I have a phone-only consult?Someone Health sessions are held by video.
- Is online therapy as effective as in-person therapy?Research shows online and face-to-face therapy can be equally effective.
- How long can I use Someone Health for?There is no limit. How long you see your psychologist depends on your needs.
- Where is Someone Health located?We're Australia-wide.
- Is Someone Health available Australia-wide?Someone Health is an Australia-wide digital psychology service accessible by all Australians.
- Can I use Someone Health on my smartphone or tablet?Yes. Someone Health works in the web browser on any smartphone or tablet.
- What web browsers do you support?We support the latest versions of Chrome, Safari, Firefox and Edge.
Getting in touch
- How do I contact Someone Health?Call, email or send us a message. Our friendly team is here to help.
- What if I or someone I know is in need of urgent support?If you or someone else is in danger, call 000 now. Lifeline is available 24/7 on 13 11 14.
- What is your approach to addressing my feedback and concerns?We greatly value your feedback, compliments, and concerns and aim to address them promptly and effectively.
- I'm a psychologist. How do I provide my services to Someone Health?Send us your application and we'll get in touch.
Safety, privacy and quality
- How can I trust that I'll receive quality care?We support quality care through a clinical governance framework guided by the National Safety and Quality Digital Mental Health Standards.
- What measures are in place to protect my confidentiality and privacy?Your privacy is protected by consent, clear privacy terms and ongoing staff training.
- What measures are in place to protect service users from abuse and exploitation and to ensure the protection of their dignity?The safety, wellbeing and dignity of the people who use Someone Health are our top priorities.
- Do you have a charter of rights?At Someone Health, we are committed to upholding and protecting everyone’s rights via a charter of rights.
- Can you provide information about the background and experience of the clinicians who may treat me?We understand the importance of knowing about the background and experience of the clinicians who may treat you. We take transparency seriously, and our website provides comprehensive information about each psychologist on our platform.
Still need help?
Our support team can help with bookings, payments and anything else you can't find here.