Attending my appointment
Everything you need to get online with your psychologist.
12 articles
- Do I have to install any apps?No, there's no need to install any apps.
- Where is my video link?You'll find your video link in your confirmation and reminder emails and SMS messages.
- How do I start my video call?You don't need to install anything, just click the link in your email or SMS to start the call.
- Are the sessions recorded?No. No appointment is recorded or saved.
- What is the late cancellation fee?Our cancellation policy requires at least 24 hours' notice if you want to change or cancel your appointment.
- My psychologist hasn’t arrived, what do I do?Don't worry if your session doesn't start exactly on time. It's normal for a slight delay.
- What is a DASS-21 and what is it for?Your psychologist may ask that you complete a DASS-21 survey before attending your appointment.
- Who will I be speaking with in my sessions?You will be speaking to an Australian registered Someone Health psychologist in your sessions.
- Can I request a report or letter from my psychologist?Medicare will cover you for one-on-one therapy, however any letter or report will incur an out-of-pocket cost.
- Can my psychologist write a report for my employer or lawyer?Yes, your psychologist can write a report for your employer or lawyer.
- Can my late cancellation or no-show fee be waived?If something serious stopped you attending, ask us in writing. Your psychologist reviews each request.
- My psychologist cancelled or didn't join my appointmentYou won't be charged, and it won't count as one of your Medicare sessions. Here's how to rebook.
Still need help?
Our support team can help with bookings, payments and anything else you can't find here.