What is the late cancellation fee?
Our Cancellation Policy requires that you give us at least 24 hours notice if you want to change or cancel your appointment.
If you don't attend your appointment, or you cancel or reschedule with less than 24 hours to go until it starts, a $100 late cancellation or no-show fee applies. This at least partly compensates your psychologist for their lost income.
The fee is charged automatically to the card saved on your account, and we'll email you an invoice. If the payment doesn't go through, we'll send you reminders. Unpaid fees may need to be paid before you can book again.
The reasons for our Cancellation and Late Attendance policy are to ensure that our services are provided equally and fairly to all of our clients who need them.
Unfortunately, if you do not show up for your appointment without giving adequate notice to us, you are taking away the opportunity for another of our clients to fill in your spot.
We understand that from time to time things can go wrong that are beyond the control of our clients and in such circumstances of emergencies and extenuating circumstances, we will endeavour to respond to your situation as quickly and fairly as possible, provided that you grant us as much notice as possible.
You can read our full Cancellation Policy here.