My psychologist hasn’t arrived, what do I do?
Don't worry if your session doesn't start exactly on time. It's normal for a slight delay.
The majority of appointments start on time, but occasionally delays occur. Please give your psychologist 10 to 15 minutes.
- Here are a couple of common reasons for a short delay:
- Your psychologist may be reviewing your Mental Health Treatment Plan
- The previous session may have run slightly over
- What to do:
- Please wait patiently for up to 15 minutes
- If you haven't been connected after 15 minutes, call us on 1300 546 821 or email us at [email protected]
- We'll promptly investigate and update you on your psychologist's status
Remember, we value your time and are committed to providing you with quality care.