Managing my appointments

Booking, changing and cancelling appointments.

14 articles

How do I sign up or register for Someone.health?Create your account online. If you've already booked, use the same email so your appointments are linked.
Where do I send my referral and mental health treatment plan?If you want to get Medicare rebated or bulk billed appointments, you will need to see a GP first.
How do I update my phone number?To ensure seamless communication, it's important we've got your best contact number.
I missed my appointment, what happens now?Schedule another time to see your psychologist online.
How do I change my appointment?Can't make your appointment? No worries, you can reschedule your appointment when you log into your profile.
What timezone are appointments in?Appointment times are shown in your local timezone, and you can change it when booking.
Does my referral need to be addressed to the same psychologist?Any referral or Mental Health Care Plan for a psychologist can be used with any someone.health psychologist.
How can I check the availability of my psychologist?You can always see the live availability of your psychologist online and book in when works best for you.
Can I book weekly appointments?Yes - your psychologist will work with you to determine the best treatment plan for you.
How do I schedule my first appointment?All first appointments are booked online at someone.health/book and take about five minutes.
How do I cancel an appointment?Appointments can be cancelled when you log into your profile.
How can I reschedule an appointment?Log into your patient portal to manage your upcoming appointments.
I want to speak to an agent or operatorOur friendly support squad are here to help. Find out how best to contact us.
What do I do if I'm having issues with my payment or transactions?Please reach out to our Support Squad if you're having any issues.

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