Managing my appointments
Booking, changing and cancelling appointments.
17 articles
- How do I sign up or register for Someone Health?Create your account online. If you've already booked, use the same email so your appointments are linked.
- Where do I send my referral and Mental Health Treatment Plan?If you want Medicare-subsidised or bulk-billed appointments, you'll need to see a GP first.
- How do I update my phone number?To ensure seamless communication, it's important we've got your best contact number.
- I missed my appointment, what happens now?Schedule another time to see your psychologist online.
- How do I change my appointment?Can't make your appointment? No worries, you can reschedule your appointment when you log into your profile.
- What timezone are appointments in?Appointment times are shown in your local timezone, and you can change it when booking.
- Does my referral need to be addressed to the same psychologist?Any referral and Mental Health Treatment Plan for a psychologist can be used with any Someone Health psychologist.
- How can I check the availability of my psychologist?You can always see the live availability of your psychologist online and book in when works best for you.
- Can I book weekly appointments?Yes - your psychologist will work with you to determine the best treatment plan for you.
- How do I schedule my first appointment?Book your first appointment online at someone.health/book. It takes about five minutes.
- How do I cancel an appointment?Appointments can be cancelled when you log into your profile.
- How can I reschedule an appointment?Log into your patient portal to manage your upcoming appointments.
- I want to speak to an agent or operatorOur friendly support team is here to help. Find out how best to contact us.
- What do I do if I'm having issues with my payment or transactions?Contact our support team if you're having any issues.
- Did my booking go through?You'll get a confirmation email and SMS straight away, and the appointment shows in your account.
- What is the intake form link you sent me?After we receive your GP referral, we send you a link to finish signing up and book your first appointment.
- Can I book for someone else?Yes. Parents, carers and support workers can book for someone else. Use the patient's own details.
Still need help?
Our support team can help with bookings, payments and anything else you can't find here.