Did my booking go through?
You'll get a confirmation email and SMS straight away, and the appointment shows in your account.
When your booking is complete:
- you'll get a confirmation email and SMS straight away, with your appointment time and video link
- the appointment shows under Appointments when you log in, with the status Scheduled or Confirmed
If you didn't get a confirmation:
- Check your junk or spam folder.
- Log in with the same email address you booked with and check Appointments. Appointments only show in the account that uses your booking email.
- If it still isn't there, email [email protected] or call 1300 546 821 before booking again, so you don't end up with two appointments.
Which reminders will I get?
We send:
- a reminder one week before
- a reminder the day before
- a reminder one hour before
To choose whether reminders come by email or SMS, log in, open your profile menu and select Reminders. Booking confirmations, changes and video link updates are always sent.