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Someone.health

How it works
How it works
What we treat
What we treat
Our services
Our services
Our psychologists
Our psychologists
Pricing
Pricing

Manage my appointments
Manage my documents
Manage my profile

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Someone.health is not an emergency service. If you are in crisis, contact 000 or Lifeline on 13 11 14

Call 1300 546 821 or

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Someone.health acknowledges and respects the custodians and traditional owners of the land throughout Australia. We are committed to promoting equality, embracing diversity, and condemning all forms of discrimination, including those based on race, religion, ethnicity, sexual orientation, gender identity, or disability.

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We also recognise all people with a lived experience of trauma, neurodiversity, mental ill health, substance use or addiction, and their families, careers and supporters. This recognition extends to the clinical and non-clinical workforces that support people with lived experience.

Someone.health (©) 2025.

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Someone.health is not an emergency service. If you are in crisis, contact 000 or Lifeline on 13 11 14

Call 1300 546 821 or

How it works
Our services
Pricing
Financial hardship

Find a psychologist

Contact us
About us
Help centre
Blog
Careers for psychologists
I'm a referring GP

Connect with us

Someone.health acknowledges and respects the custodians and traditional owners of the land throughout Australia. We are committed to promoting equality, embracing diversity, and condemning all forms of discrimination, including those based on race, religion, ethnicity, sexual orientation, gender identity, or disability.

ExpandCollapse

We also recognise all people with a lived experience of trauma, neurodiversity, mental ill health, substance use or addiction, and their families, careers and supporters. This recognition extends to the clinical and non-clinical workforces that support people with lived experience.

Someone.health (©) 2025.

Privacy policy
Terms and conditions
Cancellation policy

Help centre
Managing my appointments
What do I do if I'm having issues with my payment or transactions?

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Managing my appointments

How do I sign up or register for Someone.health?
Where do I send my referral and mental health treatment plan?
How do I update my phone number?
I missed my appointment, what happens now?
How do I change my appointment?
What timezone are appointments in?
Does my referral need to be addressed to the same psychologist?
How can I check the availability of my psychologist?
Can I book weekly appointments?
How do I schedule my first appointment?
How do I cancel an appointment?
How can I reschedule an appointment?
I want to speak to an agent or operator
What do I do if I'm having issues with my payment or transactions?

Managing my appointments

What do I do if I'm having issues with my payment or transactions?

Please reach out to our Support Squad if you're having any issues.

You may reach out to our support team via the following means:

Form - fill out the form here with the details and one of our team members will get back to you as soon as possible.
Email - send an email to [email protected] with the details and one of our team members will respond to your concern as soon as possible.

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Related questions

How do I sign up or register for Someone.health?
Where do I send my referral and mental health treatment plan?
How do I update my phone number?
I missed my appointment, what happens now?
How do I change my appointment?

Still need help?

Our support team can help with bookings, payments and anything else you can't find here.

Contact formSend us a message
Email[email protected]
Call1300 546 821