Migration FAQ
From 27 July 2026, we are moving from Tacklit, the third-party platform we use to run our bookings, to our very own purpose-built system. Here's what's changing, what isn't, and the few quick things we'll ask you to do.
What stays the same
- ✓All of your upcoming and past appointments carry over automatically
- ✓You'll keep seeing the same psychologist
- ✓Your Medicare, referral and bulk-billing arrangements carry over
- ✓Session prices and our cancellation policy are unchanged
What's new
- ✓From 27 July 2026 we'll run our own secure login — no more third-party sign-in
- ✓You'll create a new password the first time you sign in after the move
- ✓We'll ask you to re-verify your phone number and email
- ✓We'll confirm your payment details so billing keeps working smoothly
Get set up again in four quick steps
- 1
Sign in with your email
Head to the login page and enter the email address you've always used with us.
- 2
Create a new password
Passwords can't be moved between systems, so you'll set a fresh one that only our new platform knows.
- 3
Re-verify your details
Confirm your phone number, email and payment details so we know your account is really yours.
- 4
Book and attend as usual
That's it — your appointments, psychologist and referrals will already be waiting for you.
Your questions, answered
Everything patients have asked us about the move, in one place.
We currently run our bookings, records and reminders on Tacklit, a third-party platform. From 27 July 2026, we are moving everything onto our own purpose-built system, designed by our team specifically for how Someone Health works.
Owning the platform means faster improvements, fewer moving parts and one secure home for your care — from booking through to billing.
We are moving from 27 July 2026. Your appointments before, during and after the move go ahead exactly as booked — there is nothing you need to do beforehand.
From that date, you'll sign in through our new platform instead of the old one. The first time you do, we'll walk you through a few quick steps to get set up again.
Yes. From 27 July 2026 we'll use our own login rather than the third-party one you use today. Your account will be moved across for you — just sign in with the same email address you've always used with us.
Passwords are stored in a securely encrypted form that can never be read or transferred — not even by us. That's a good thing: it means your old password never leaves the old system.
The first time you sign in after the move, you'll simply set a new password that only our new platform knows.
Yes. All of your upcoming appointments will be carried across exactly as they were booked, along with your appointment history. You don't need to rebook anything, and you'll keep seeing the same psychologist.
Re-verifying confirms that we've matched you to the right record and that no one else can claim your account during the changeover.
It also makes sure appointment reminders, telehealth links and receipts keep reaching you — we send these by both SMS and email, so we need to know both are current and really yours.
Your card is stored securely with our payment provider — we never see or hold your card number ourselves. Having a card on file lets us process any gap fees, private session fees or late-cancellation fees under our cancellation policy without holding up your appointments.
If your sessions are bulk billed, nothing changes: you still pay nothing for your session, and your card is never charged without you being told the amount up front.
They will all be carried across. When you next book, we may ask you to quickly confirm they're still current — referrals do expire, so it's also a good moment to check yours.
Yes. Your information will be transferred securely between the two systems, encrypted in transit and at rest, and handled in line with Australian privacy law. We only collect what we need to provide your care.
All of your information will be stored on servers based in Sydney, Australia.
No information leaves the country — your records, documents and appointment history will all be held onshore, on infrastructure we run ourselves.
Still have questions?
Our support team knows the migration inside out and can help you get back into your account, check an appointment or update your details.
Contact us