For insurers, lawyers and case managers: how do I request records or a report?
Email [email protected] with the patient's written consent. Reports and records requests aren't covered by Medicare and may have a fee.
We can provide records, reports and treatment updates when the patient has given written consent.
How to make a request
Email [email protected] with:
- the patient's full name and date of birth
- what you need, for example a treatment summary, report or copy of records
- the patient's signed consent or authority to release information
- your deadline, if there is one (for example a court or subpoena date)
- your billing details, if you're paying for the report
We pass your request to the patient's psychologist. Reports and letters aren't covered by Medicare, so a fee may apply. We'll let you know the fee before any work starts. See what services may incur additional fees?
Subpoenas and court orders
Please send these to [email protected] as early as possible and state the production date clearly in your email.
WorkCover and workers compensation
Someone.health doesn't take new WorkCover or workers compensation referrals. Our partner, Online Psychologists Australia (opens in a new tab), can help.
Invoices and remittances
Send remittance advice and invoice questions to [email protected].