For GPs and referrers: how do I send a referral?

You can send us a GP referral and Mental Health Treatment Plan (MHTP):

• Email: [email protected]
• Fax: (02) 8367 5101
• HealthLink: search for someoneh

When we receive an emailed referral, we send an automatic reply titled Thank you for your referral. That inbox isn't monitored for questions, so please email [email protected] if you need anything else.

Please don't password-protect documents

Password-protected or PIN-protected PDFs can't be opened by our referral system, which delays your patient's care. Please send documents without a password. If your system adds one automatically, email the password to [email protected] separately with the patient's name.

What to include

• the patient's full name, date of birth, mobile number and email address
• the reason for referral and the number of sessions
• your name and provider number

Medicare may reject a claim if the referral is missing the provider number or other details. See what referral do I need?

What happens next

Our team reviews the referral and sends the patient an SMS inviting them to book their first appointment. The patient can choose any of our psychologists.

For more information, see our information for GPs.