I'm having problems creating an account or logging in

"An account with this email already exists"

You already have an account with that email address. Log in instead. If you don't know your password, reset it.

"This email is already attached to another HealthBright account"

Someone.health is part of HealthBright. This message means the email address already belongs to another account, for example:

• the surname or date of birth you entered doesn't match what we have on file for that email
• the email belongs to someone else, such as a family member you've booked for before
• the email is used for an account with one of our other services

Check your surname and date of birth match your existing account, or use a different email address. If you need help, email [email protected].

My password reset email hasn't arrived

• Wait a few minutes and check your junk or spam folder.
• Make sure you entered the email address you booked with.
• Request one reset email at a time. Each new email replaces the last one.

My reset link says it's invalid or expired

Reset links expire after 1 hour, and only the newest link works. Request a new link and use it straight away.

I'm not getting the SMS verification code

Codes are 6 digits and expire after 10 minutes. You can ask for a new code after 60 seconds. Check that your mobile number is correct, including the country code if it isn't an Australian number. If the code still doesn't arrive, email [email protected].

I want to change the email address on my account

Email [email protected] from your current email address and tell us the new one.

I want to close my account

Email [email protected] and ask us to close your account. Let us know if you also want us to remove your saved card. We may need to keep some records by law. See what measures are in place to protect my privacy?